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Please enter a detailed description of your problem. For issues with software and videos please include the following information: - Browser and OS - The exact steps you are taking and where the problem is occurring - Any error messages you are receiving For downloading large files we recommend Google Chrome or Firefox. Internet Explorer and Safari are both very problematic with these. For video playback, we recommend using VLC Player - it's free, fast, no-frills, runs super light, and keeps itself updated so it can play pretty much anything without a problem. You can get it here:

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