Submit a request – Help Desk for Stuck In Customs

Your email address

What is your reason for contacting us?

How may we help you? (For Aurora HDR technical support, please contact support@aurorahdr.com )

Please enter a brief one-sentence summary of your problem.

Please tell us about your problem - be as detailed as possible. NOTE: Aurora HDR support can be contacted on support@aurorahdr.com

Please enter a detailed description of your problem. For issues with software and videos please include the following information: - Browser and OS - The exact steps you are taking and where the problem is occurring - Any error messages you are receiving For downloading large files we recommend Google Chrome or Firefox. Internet Explorer and Safari are both very problematic with these. For video playback, we recommend using VLC Player - it's free, fast, no-frills, runs super light, and keeps itself updated so it can play pretty much anything without a problem. You can get it here: http://www.videolan.org/vlc/index.html

Trouble with a purchase? We will need your Primary PayPal email address.

Please provide the primary PayPal email address of the account you made this purchase with. If you are looking for your links and you have not checked this account, please do so (check spam as well.) We recommend setting your Primary PayPal address to be one that you use often and to avoid hotmail.com, yahoo.com, and aol.com addresses, as these services are very aggressive when filtering spam.

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