• Account/Download FAQs

  • The store has changed? Where are my old order details?
  • After purchase, how do I access my downloadable products?
  • I never received the links to download the files. What should I do?
  • I bought a product but I did not get the download link.
  • I am still having trouble downloading the files, even though I followed the instructions listed above. What else can I do?
  • It looks like my download is delayed because of PayPal?
  • Is there anything special I need to download files from your store?
  • What are my options for payment?

• Trey Ratcliff's Tutorials

  • Do I need special software to view the tutorial videos?
  • Can I view the video tutorials on my iPad or Android tablet?
  • What do I need in order to use the Complete HDR Tutorial course?
  • What is included with my purchase of the Art of Photography Tutorial?

• Trey's Lightroom Presets

  • How do I install the Lightroom Presets on my computer?
  • Will the Lightroom presets work on both Mac and Windows?
  • Will theses presets work for Lightroom version 3 or earlier?

• Trey's Photomatix Presets

  • Will the Presets work with Photomatix Essentials?
  • How do I install the Photomatix Presets?

• eBooks

  • How do I view the e-books?