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Help Desk for Stuck In Customs

  • Account/Download FAQs

    • The store has changed? Where are my old order details?
    • After purchase, how do I access my downloadable products?
    • I never received the links to download the files. What should I do?
    • I bought a product but I did not get the download link.
    • I am still having trouble downloading the files, even though I followed the instructions listed above. What else can I do?
    • It looks like my download is delayed because of PayPal?
    • Is there anything special I need to download files from your store?
    • What are my options for payment?
  • Trey Ratcliff's Tutorials

    • Do I need special software to view the tutorial videos?
    • Can I view the video tutorials on my iPad or Android tablet?
    • What do I need in order to use the Complete HDR Tutorial course?
    • What is included with my purchase of the Art of Photography Tutorial?
  • Trey's Lightroom Presets

    • How do I install the Lightroom Presets on my computer?
    • Will the Lightroom presets work on both Mac and Windows?
    • Will theses presets work for Lightroom version 3 or earlier?
  • eBooks

    • How do I view the e-books?